After you've added menu items for your online ordering site, you have the option to create add-ons for menu items.
What are Menu Item Add-Ons?
Menu items by themselves might suffice for many situations, but most restaurants also need to offer their customers a variety of ways to modify their menu items or specify choices for various options that exist for the menu item.
For example, a hamburger could have an optional (or maybe required) choice of cheese. That choice may or may not have an additional cost. Add-ons allow you to set up these specifications.
Add-ons are stand-alone
It's important to note that when you create an add-on, you aren't creating it for any particular menu item. You're just creating it as a stand-alone add-on. This is because many add-ons are applicable to more than just a single menu item.
For example, maybe you have ten types of sandwiches on your menu, and all of those menu items come with a choice of side. It would be tedious and confusing to create ten different add-ons, all named "Choice of Side" just to get all of your sandwiches looking right. Instead, you create one "Choice of Side" add-on, and then in a separate step, you assign that add-on to all of the menu items that need to use it.
Types of add-ons
Add-ons are available in 3 varieties: options, toppings, and extras.
An add-on option is a required choice for customers, who see a drop-down select box associated with a menu item. Customers must choose one of the add-on options in order to place the menu item in their cart.
Each add-on option may or may not have its own price value.
Common examples of add-on options are side items like French fries or rice, salad dressings, the type of bread for sandwiches, or the flavor of sauce for wings.
Topping add-ons are optional choices for customers, and they never have a price. Toppings are displayed as checkboxes, where the customer can select which toppings he wants.
You may specify that a topping is preselected for a customer by default, in which case he would need to uncheck that topping if he didn't want it.
Extras are very similar to toppings, except that they always have prices. Like toppings, they are optional for customers, displayed as checkboxes, and may be preselected for customers by default.
Common examples of add-on extras are extra cheese on a pizza, or adding bacon to a sandwich or salad.
In your Online Ordering Console, you can create a menu item add-on by selecting "Restaurant Manager" from the main menu, and then selecting "Menu Item Add-Ons" under the "MENU SETTINGS" heading.
Then click the "+ Create New Add-On" button.
Here's a quick link to your Add-Ons page:
Menu Item Add-On Fields and Options
Let's walk through the details you'll need to provide for each add-on.
Below are two examples of add-ons that a customer sees when ordering a pizza - Options and Extras:
This is the add-on name that a customer will see, such as pepperoni or green pepper (as topping add-ons) or salad dressing (as an add-on option that leads to a list of drop-down options).
You're able to use the same display name for more than one add-on, so in order for you to distinguish them in your Online Ordering Console, you can add a private tag.
For example, if you've got different side choices for your lunch menu and your dinner menu, you can add a private tag of "lunch" and "dinner" to each "Side Choice" add-on respectively, so you'll know which is which.
This is where you'd indicate whether the add-on is an option, topping, or extra.
Choose whether the topping add-ons or extra add-ons are preselected for customers.
If the menu item is a topping for a pizza, you can show this add-on as the "whole", "left" or "right".
Hide display name on order sheet
If you're creating an option add-on, you can choose to hide the display name on the order sheet, and only show the option choice that the customer selected.
If you're creating an extra add-on, you can determine a price for the add-on.
If the extra add-on price is not always the same, as it depends on the menu item you add it to, leave this field blank. Instead, learn about how to add variable prices.
Price value when half
If you're creating an extra add-on, you can determine a price for the add-on if it only appears on half of the order.
If you are creating an option add-on, fields will appear where you would list the names for each of options you have. Choose one of the option choices to appear as the preselected choice by selecting "Is Selected by Default" next to the choice.
You can either assign a price to each option add-on choice, or leave the price field blank.
It’s important to remember that because a customer is required to select an option add-on choices, you might want to provide the customer with the a choice of "none". For example, if a customer didn't want dressing on their salad, the choice could be "none" or "no sauce".
Common Mistakes to Avoid
One common mistake that restaurants make when setting up their add-ons is creating the wrong type of add-on for the purpose they are trying to achieve. The most important thing to remember is that only option add-ons can be made a required choice. You can provide a "None" or "No Answer" choice as one of the required options, though, which allows the customer to "opt-out" of that choice.
Another common mistake is that people will create an extra add-on or a topping add-on, and then create a bunch of option choices for the add-on. Option choices are only applicable to option add-ons. Extra add-ons and topping add-ons are single, once-off types of add-ons that have one name, one price (for extras) and are displayed as checkboxes.
That's it! The next step is to assign the add-ons to your menu items.
Continue to the next step: Assign add-ons to menu items
Need help? Don't hesitate to reach out!