Notifying a customer when the status of their order has changed can be helpful if the prep-time is shorter/longer than usual, their delivery driver was not able to reach them, their order had to be canceled, etc.

Below you'll find step-by-step instructions on how to find and use this feature from the Admin Dashboard.

1. Login to your account and select the customer's order you'd like to send an update for from the 'Orders Due Today' section or the Orders link from the top menu bar.

a. If you use the top menu bar you will then need to select the linked order number for the customer to view the Order Details.

2. You will then be taken to the Order Details page where you can select the '🔔 Notify Customer' button from the options provided.

3. There will then be a pop-up window that will allow you to choose the method of delivery (email, SMS, both), a subject line field, and a message field. Once you've filled it out just hit the send button and the message will be sent to the customer!

Need help? Don't hesitate to reach out!

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